Giving and Receiving Feedback
Employees and managers the world over dread this ritual and therein lies the main problem: We have institutionalized the giving and receiving of feedback! No doubt the process is unnerving and fear provoking.
And this is exactly the wrong emotional environment in which to discuss performance, introduce suggestions for improvement, and talk about goals for the future. This is a shame, because feedback communication is critical to the growth of your team. When done the right way and with the right intentions, feedback communication is the avenue to performance greatness. Everyone has to know what they are doing well and not so well. Feedback has to be delivered carefully and frequently.
Giving feedback effectively is a skill. And like all skills, it takes
practice to build your confidence and improve.
Feedback can, and should, be given up, down, and laterally. Spirit will help you create a culture of feedback. Leaders and staff alike will thrive in an environment of improvement and clarity.